Refund and Returns Policy

Return Policy for Academic Solution and Assessment Network (ASAN)

At ASAN, we strive to ensure your complete satisfaction with your purchases. We understand that sometimes items may need to be returned or exchanged, and we are here to make that process as smooth as possible. Please read our return policy carefully to understand your options and how to proceed:

1. Eligibility for Returns:

  • Books must be returned within 10 days of purchase.
  • The item must be in its original condition, including packaging, tags, and any accompanying materials such as dust jackets or inserts.
  • Proof of purchase, such as a receipt or order confirmation, is required for all returns.

2. Non-Returnable Items:

  • We do not accept returns on items that have been used, damaged, or are not in their original condition.
  • E-books or digital downloads are non-returnable and non-refundable once purchased.

3. Process for Returns:

  • To initiate a return, please contact our customer service team at 0300-2726789 to obtain a return authorization.
  • Once your return is authorized, you will be provided with instructions on how to return the item.
  • Please securely package the item to prevent damage during transit.

4. Refunds:

  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping charges are non-refundable unless the return is due to an error on our part.
  • Please allow 10 business days for the refund to be processed after we receive the returned item.

5. Exchanges:

  • If you would like to exchange an item for a different one, please contact us to arrange the exchange.
  • Exchanges are subject to availability. If the desired item is not available, we will issue a refund for the returned item.

6. Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact us immediately to arrange for a replacement or refund.
  • We may require photos or additional information to process your claim.

7. Special Circumstances:

  • We understand that certain situations may require special consideration. If you have unique circumstances regarding your return, please reach out to our customer service team for assistance.

8. Contact Information:

  • If you have any questions or concerns about our return policy, please feel free to contact us at 0300-2726789 or asanbooks@gmail.com

Note: Our return policy is subject to change without notice. Please refer to our website or contact us directly for the most up-to-date information.

Thank you for shopping at ASAN. We appreciate your business and look forward to serving you again in the future.